Klicken Sie auf den unteren Button, um den Inhalt von Hubspot zu laden.

Inhalt laden

Newsletter Subscription
Abonniere unseren kostenlosen Bpanda Newsletter!
Wir informieren Dich gerne regelmäßig über alle Neuigkeiten rund um Bpanda.

Subscribe to our Bpanda newsletter for free!
We will be happy to inform you regularly about all the latest news on Bpanda.

    You may revoke your consent at any time by clicking on the unsubscribe link at the end of the newsletter. For more info about how we protect and respect your privacy, please see our Privacy Policy.

    Easily introduce process management in your company using the 6 main W’s

    Follow Wolfgang on his journey introducing process management within his company. Join him live as he finds his path to success!

    Bpanda Process Management Setcard amidzon

    aMIDzon distributes private goods in Central Europe. The company has reacted to changes in the market and made several recent changes.

    •  International competition
    •  Continuous change / growth
    •  Cross-divisional workflows
    •  Increasing costs (storage, employees)
    •  Resources for employee onboarding


    Wolfgang has been a dedicated aMIDzon employee for many years. He is responsible for receiving goods, storage and just-in-time processes.

    •  Coordinate logistic processes
    •  Transition to digital warehouse
    •  Handling complaints
    •  No overview of employees
    •  Legal & internal requirements

    Wolfgang’s story starts with problems that you are also probably familiar with: Confusing flows, inefficiency, lack of transparency, discontent and high error rates are just some of the challenges Wolfgang faces. Find out from Wolfgang why process management is the answer to all his troubles in this video.


    Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
    Mehr erfahren

    Video laden

    We will use Wolfgang and aMIDzon to show you how you can successfully introduce process management into your company using just six questions.
    Let’s go!

    Bpanda Prozessmanagement Road W1

    WHAT do I need process management for?

    You should start by finding out about process management and define what you hope to achieve by introducing it within your company. Each company has their own personal process management aims. These aims may also change over time depending on the industry or current challenges. As well as the company-specific aims, there are also a few basic aspects you should aim to achieve when striving for a well-oiled process management. We’ll tell you what these are in our video.


    Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
    Mehr erfahren

    Video laden

    Bpanda process management reasons for implementation

    As you know, Wolfgang has shipment issues. Customers complain about long delivery times and are dissatisfied. Wolfgang would like to introduce process management within the company to shorten delivery times and improve complaint rates.

    He sets himself the following aims:

    • Shorten delivery times by 10% within a year
    • Reduce complaint rates by 10% within a year

    The managing directors have also set Wolfgang two further goals:

    • Sales growth of 3% over the next 3 years
    • Cut costs by 3% by the end of the year
    Bpanda Prozessmanagement Road W2

    WHAT do I need for successful introduction?

    Unfortunately, process management often runs into difficulties right from the very beginning due to unrealistic time and budget resources for the project, insufficient communication or the number of people involved in the project is either too many or not enough. You should take these three points into account when introducing process management into your company:

    Bpanda Prozessmanagement MindsetThe Right Mindset

    Ensure that your managing directors are behind process management 100% and will provide you with the necessary resources. Process management should also be sold as a great opportunity for all employees and not as a burden for a few singled out for this task.

    Bpanda Prozessmanagement TeamThe Right Team

    Start small and then increase the team as the rollout gathers speed. You should include the managing directors in the team, as well as department heads
    (= process owners). It is also important to include those who are directly involved in the workflow itself (= process users).

    Bpanda Prozessmanagement ToolThe Right Tool

    Instead of compiling documentation using Excel & Visio, you should invest in a professional process management tool. Find out which functions different tools provide and make your choice of software based on what best suits your aims and challenges.

    Bpanda Prozessmanagement Skillmatrix

    Wolfgang wants process management to be a success for aMIDzon, which is why he spoke to managing director, Christian Lange, about it in good time. Despite initial resistance due to time and money constraints, Wolfgang managed to convince the managing director about his project and has been given the go ahead to source the appropriate software for aMIDzon. The new tool should be web-based, user-friendly and collaborative. After extensive research, Wolfgang has decided to use MID GmbH’s Bpanda.

    He now has to think how best to put together his project team and downloads MID GmbH’s skill matrix for this.

    How to Successfully Introduce Process Management Together with your Employees and Colleagues

    Bpanda Pprozessmanagement Icon Start


    OK given by management for budget & time resources.

    Bpanda Prozessmanagement Arrow
    Bpanda Prozessmanagement Icon Multiplikatoren


    Start with suitable selected people.

    Bpanda Prozessmanagement Arrow
    Bpanda Prozessmanagement Icon Kenntnisse


    Ensure that all of those involved know how to proceed. Enable them to participate in process management and BPMN 2.0 training.

    Bpanda Prozessmanagement Arrow
    Bpanda Prozessmanagement Icon Tandems


    Use the knowledge of your multipliers to add to those involved within the project and show them the processes.

    Wolfgang decides to start off with a small circle of people; they will then act as multipliers who should pass their knowledge on to other colleagues. As the current problems faced by aMIDzon lie primarily in the accounts, dispatch and order processing departments, Wolfgang decides to add the heads of these departments to his project team.

    Bpanda Process Management Setcard Andrea

    Andrea is in charge of figures in the company and takes care of invoices for suppliers and colleagues. Digitalization is easy as pie for her.


    •  Maths whiz
    •  Assertive
    •  Time management skills

    Bpanda Process Management Setcard Jürgen

    Jürgen always puts the customers first. He is responsible for making sure customers get their undamaged products they ordered within good time.


    •  Team player
    •  Contacts within the company
    •  Customer-oriented

    Bpanda Process Management Setcard Samantha

    Samantha is aMIDzon’s organizational talent. She controls important flows such as purchase transactions and cancellations.


    •  Communicative
    •  Project management
    •  Understands processes

    Bpanda Prozessmanagement Road W3

    WHAT do I need to get started?

    Once you have sorted the strategic aspects of introduction, then you’ll probably want to get cracking and start documenting your first processes with your software.  Make sure you take the time before you rush into it and set a few rules and boundaries within your core team so that documentation will be standardized. Use a methods manual for this, i.e. an internal guideline to help foster a common understanding of process management within your company.

    Methods Manual

    This is a document which contains the entire business process management plans for your company. Use this manual to set guidelines, aims and methodical considerations to be made about introduction of process management. You should also define important terms so that everyone has a common un­der­stan­ding. You can al­so de­fine to what ex­tent the pro­cesses should be do­cu­men­ted. To do this, de­fine con­ven­tions and ele­ments for mo­de­ling, from the pro­cess land­scape (incl. le­vels) right through to the pro­cess ele­ment. You should also make sure you de­fine in­for­ma­tion about the roles wi­thin pro­cess ma­na­ge­ment as well as in­for­ma­tion about your pro­cess management software.

    Bpanda process management modeling conventions

    Modeling Conventions

    These are an important part of the methods manual, as you use them to define all standards for modeling your processes. This ensures uni­form do­cu­men­ta­tion and not a case of every­one do­ing what they think is best. De­fine the mo­de­ling di­rec­tion here (e.g. classic from left to right) and how pro­cesses or pro­cess steps should be named (e.g. noun + verb). You should also set which ele­ments are allowed in which pro­cess le­vels.

    It might also be helpful to get some support for a smooth operational rollout of your process management. The company providing the process management software you purchased often has additional introduction packages for process management. These might be workshops, training for software & BPMN 2.0 methodology, process consultancy or process migration.

    Process management pyramid how to start

    Wolfgang can’t wait to finally get started with process management. Uniform documentation of processes is important to him, so the first thing he wants to do is to get all the important information down in a methods manual.

    To do this, he’s getting some help from the experts at MID GmbH. He uses his “Base Rules” module for this that was included in his introduction package for process management when he bought his Bpanda licenses.

    After completing a successful workshop with his core team, Wolfgang has clearly defined the following aspects in a methods manual (excerpt):
    aMIDzon processes should be hierarchically documented in four levels.

    Level 0

    Overview of the entire company, including management, core and support processes

    Level 1

    Relationship between business processes

    Level 2

    Business processes

    Level 3


    Level 0

    Overview of the entire company, including management, core and support processes

    Level 1

    Relationship between business processes

    Level 2

    Business processes

    Level 3


    They have also defined that the roles BPM manager, process designer, process owner, process participant and process user should be used. Modeling will be left to right, in accordance with the software, Bpanda. Processes always need to be a noun (e.g. order processing) and process steps always need to contain at least one verb (e.g. process invoice). Each process must also start with a trigger and end with a result.

    Bpanda Prozessmanagement Road W4

    WHAT is a process landscape?

    Methods manual – tick! Let’s get cracking! You can now go ahead and become operational with process management. The first step is to create a process landscape for your company. What is that exactly? Basically, your process landscape contains all of your company processes and structures them using process maps and various levels (level 0 to level xx). Your processes are put into a hierarchical order which determines your process hierarchy.

    The process landscape contains various linked process maps. A process map is a visual representation of your processes; each level is grouped by topic. It shows you how individual processes are linked with one another. Level 0 of the process map shows you e.g. the most compact overview and normally depicts your management, core and support processes. Use it as a kind of navigation help where you can easily drill down into subprocesses.

    The following video will show you how the process landscape, process maps and levels all link together.


    Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
    Mehr erfahren

    Video laden

    Creating a process landscape takes a bit of thought but it is super important for becoming a process-oriented company.  It’s a good idea to invest a bit of time in this together with your core team and managing directors. Determining management, core and support processes affects all areas of the company, so it is important to make sure you are particularly structured and methodical.

    You get to decide exactly how your process landscape should look. Some process management tools allow you to create process maps directly in the software, whereas others allow you to import the maps as images. There isn’t generally a right or wrong way when deciding what your process landscape should look like. After all, each company is individual and so is their process landscape.  Below, you can see three examples of how different process landscapes can look like:

    Bpanda Process Management Alternative Process Landscape IT Company

    Click to Zoom

    Bpanda Process Landscape IT Company

                                         Click to Zoom

    Bpanda process landscape it company

    Click to Zoom

    process landscape innovator car rental

    Click to Zoom

    Wolfgang now has the task of hierarchically depicting aMIDzon’s processes in process maps. He knows it’s an important step to rolling out process management within his company and wants some help on the matter as he’s never created a process map before. He asks Katja, process consultant at MID GmbH, how he should best go about creating a process landscape.

    She recommends taking a four-pronged approach: 1. Brainstorming, 2. Clustering, 3. Map level 0 of the process map, 4. Map process maps below this.

    Bpanda process management process landscape

    Click to Zoom

    Bpanda Process Management Whiteboard Brainstorming

                                                                      Click to Zoom

    Bpanda Process Management Whiteboard Brainstorming

    Click to Zoom

    Step 1: Brainstorming

    This is how Wolfgang wants things to go. He organizes a meeting with his core team and managing director, Christian Lange, so that they can discuss what processes exist in aMIDzon. They use existing Word and Excel documents for this which already contain some aMIDzon flows. During the brainstorming they think of other processes which have not been documented yet. Wolfgang makes a note of each process on a post-it and sticks them all on a whiteboard. The five people in the meeting can’t believe how full the whiteboard has become by the end of the meeting.

    Bpanda Process Management Whiteboard Clustern

                                                                      Click to Zoom

    Bpanda Process Management Whiteboard Clustern

    Click to Zoom

    Step 2: Clustering Processes

    Wolfgang now wants to divide the processes into management, core and support processes. He starts off by explaining the differences between these three process types to the others:

    • Management processes (MP) are all value-creating processes which determine the strategic direction aMIDzon should take.
    • Core processes (CP) on the other hand are value-adding processes which earn aMIDzon money.
    • Support processes (SP) contain processes which ensure value and that things run smoothly at aMIDzon.

    Wolfgang then divides his whiteboard into these three areas and they discuss which process belongs in which. Wolfgang makes sure that the clustering takes place according to the processes and doesn’t call the importance of (support) areas into question. Once they are finished, they have not only split the board into three areas, but have also hierarchically stuck the first processes below one another. Wolfgang knows that there are probably more processes which take place in aMIDzon, but it’s a good starting point.

    Bpanda Process Management Level 0 Business Processes aMIDzon

                                                                      Click to Zoom

    Click to Zoom

    Step 3: Depict Level 0 of the Process Map

    It’s done and Wolfgang is delighted with the outcome of the brainstorming. It might have taken a bit longer than they originally thought, but it was all worth it. Everyone offered their opinions and worked together to ensure transparency. Andrea, Jürgen, Samantha and even Christian Lange have all learned a thing or two about the other departments and how the processes all fit together within the company. A win-win situation for everyone!

    Wolfgang now gets to work with creating aMIDzon’s level 0 process map in Bpanda. He decides to put the management processes at the top and support processes at the bottom. All core processes come in the middle of the process map. Wolfgang then proudly shows off his first process map, which is a compact overview of aMIDzon’s process landscape. He publishes it directly in Bpanda so that his core team can also see it.

                                                                      Click to Zoom

    Click to Zoom

    Step 4: Add Process Maps Below

    Now he has the top-most process map, Wolfgang takes another look at the brainstorming and clustering results. He sees that he can only create one or two process maps for level 1 of the aMIDzon process hierarchy. He knows which processes belong to which area thanks to sorting the post-its into a hierarchical order. But he doesn’t know exactly what happens in the processes and subprocesses as he only has the process names written on the post-its. The process landscape won’t be complete until the processes (level 2) and subprocesses (level 3) are depicted with the individual steps (from W6).

    Wolfgang shows his team what he’s done so far and reminds them that these process maps are version 1 as things stand. As process management is a new thing in the company, any additional processes added to the map are simply a further piece of the puzzle in making up the overall picture of what processes take place in aMIDzon. The process map comes alive and helps Wolfgang to rollout process management within the company. This is merely the first version; there will be many more to come. This is the only way to keep process documentation up-to-date and current.

    Bpanda Prozessmanagement Road W5

    WHICH processes should I document first?

    Creating your process map has also given you a selection of processes that can be documented. Now you have to decide which processes you should start with. All processes are important – we know! That doesn’t make the decision any easier but you can’t document them all at once. You need to focus on one thing so you don’t get yourself in a pickle and waste time you don’t have. Here’s our handy hint: Identify a few critical processes and start with these. There are different approaches to decide which processes these are for you.

    Bpanda Prozessmanagement Herausforderungen

    We’re sure you can think of a few top candidates when it comes to processes that always cause problems and never run smoothly. Maybe certain flows or process steps have changed, including who is in charge of them, and not everyone is aware of these changes? These processes will never be able to run smoothly if people don’t know about them. These problem children are often the processes which need to be carried out as a matter of urgency. If this is one of the reasons why you want to rollout process management within your company, then you should start by documenting these processes.

    Bpanda Prozessmanagement Kritische Prozesse

    Critical processes could also be those that always cause lots of discussions. They are always sluggish and never happen on time. This is annoying for both employees and customers alike. Customer satisfaction is low and customer complaints high, which is obviously bad for business. The same can happen with processes where lots of different people or departments are involved. If collaboration and handing over of process steps do not run smoothly, then this often leads to unnecessary delays and uncertainties. Departments often blame other departments. These processes should also be top of your list.

    Get together with your core team. It’s really important to speak to both sides in this phase, so with both the process owners and those who actually carry out the process. This is the only way to get a realistic idea of which processes currently have issues and allows you to make good decisions.

    Bpanda process management checklist

    Wolfgang also has a think about how he wants to proceed. He can think of a few processes that are currently causing issues. There have been so many changes recently at aMIDzon: introducing online shops, an additional site, different warehouse locations for physical products and a rise in customer complaints. The more he thinks about it, the more processes he adds to his absolute top priority list. Sometimes he thinks he should start with the processes that have changed, and sometimes he thinks he should start with long-standing processes which run badly. Not an easy decision to make.

    This isn’t getting Wolfgang anywhere. All he has now is a massive long list of processes he could tackle but he still doesn’t know which one to start with first. Have a look what he did to decide which four aMIDzon processes to document first.


    Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
    Mehr erfahren

    Video laden

    Bpanda Prozessmanagement Road W6

    WHAT’S the best way to document processes in Bpanda?

    So, now you know which processes you want to start with. But now you need 2 other things before you can get going with successfully documenting this and all subsequent processes in your company: 1. The ability to document processes and 2. The knowledge of what the process looks like.

    1. The Ability to Document Processes

    Of course there is more than one way to document processes. In fact, there are loads of way – from everyday tools, such as Visio, Excel and Word, right through to modeling languages, such as EPK or BPMN 2.0. It’s up to you to choose which way is the right one for you.
    We recommend using BPMN 2.0 (Business Process Model and Notation)!
    BPMN 2.0 is the current industry standard for graphic depiction of business processes and is supported by practically every modern process management software. Why should you document your processes with BPMN 2.0? There are three obvious advantages:

    Bpanda Prozessmanagement einheitliche SpracheCommon Language

    BPMN 2.0 consists of a certain number of expressive elements. The process will always be displayed in the same way as everyone uses the same elements when documenting. This common language brings with it clear rules and less freedom to simply do what you think or misinterpretations.
    This enables you to establish one common and transparent documentation.

    Bpanda Prozessmanagement IntuitivIntuitive to Understand

    Graphic depiction using BPMN 2.0 makes it much easier for employees with no previous process management experience to “read” and understand the processes. Information is stored together in one place and no one has to look through two lists and three more Word documents to find all the information.

    Bpanda Prozessmanagement AustauschBase for Exchange & Automation

    More and more companies are favoring BPMN 2.0 as their process language of choice. Why not profit from best practices too? This process language is based on BPMN XML format; you can use it for both exchange with other process management tools and process automation at a later stage.

    Check out our BPMN 2.0 poster for a great overview of all elements.

    Bpanda BPMN Poster EN Preview

    Watch out: You can’t just simply select an element and put it wherever you want. The same applies for handy notification checks which many process management tools have integrated in them. They do work like a spell check to show you what errors you have made when modeling with BPMN, but just as when writing in a foreign language, they cannot replace missing BPMN language skills.

    You need to know which element should be introduced in which situation and be able to create the correct context between elements when using BPMN. The best way to learn all this is via one of our (online) courses. Why not sign up for e.g. a course focused on process modeling in BPMN 2 for you and your core team? It will help you get to grips with the different elements and how to put them into practice. If you want to introduce process management within your company, then you should probably understand it first. Your colleagues and superiors won’t take you seriously if you don’t know what you’re talking about and you’ll struggle to convince them about the advantages of becoming a process-oriented company.

    2. Knowledge of What the Process Looks Like

    Once you know your stuff with BPMN 2.0, then you need to find out how the processes you want to document actually run, i.e. what steps is it made up of and who is responsible for each step. This is called process investigation or process entry. You need to talk with both the people who are responsible for the processes and also those who actually carry it out. Hold a process interview where you discuss how the process actually runs instead of requesting a written document from each participant. Active communication in a group is the best way to get a real picture of how the process runs. Otherwise you run the danger of receiving 10 different versions of a process and having to work out which one is actually the right one. Before conducting the process interview, you should ensure that everyone knows what the aim of the meeting is and ask them to prepare for it. This will make the discussion more targeted and specific.

    Bpanda Process Management Comparison

    Click to Zoom

    You can bring any existing process documentation to the meeting, even if it’s only a few lists or simple process descriptions.  You should also decide at the beginning whether you want to find out the actual status of the process as it stands or the ideal process. It is often easier to start with the current status and document this. This is quicker and helps you to spot the missing transparency. Once you have done this, then you can set about changing and improving the process to reflect the ideal.

    1+2=3. Document the Process

    You can now get started using various BPMN elements in your process management software to document the first process.  Don’t worry, you can start slowly and build up from a simple written process description to a detailed modeled process. Depending on how complex the process is and how many people are involved, it might be a good idea to tackle the process documentation iteratively and map the so-called happy path first.

    Bpanda Process Management Happy Path

    Click to Zoom

    The happy path is the simplest, most direct route for a process, not including branching or exceptions, i.e. the foundations of the process. This foundation should contain the following three pieces of information: Title, description and who is responsible for each process step. This is enough information to get started with mapping your process graphically using process steps (tasks) and areas of responsibility (lanes) – the perfect groundwork for adding detailed BPMN elements such as gateways and events to.

    Bpanda process management process documentation

    After a successful workshop, Wolfgang can’t wait to get started documenting the first process. His process management software, Bpanda, has three ways to get going which all build on one another.

    1. Wolfgang can only describe processes in written form. Process details are automatically created for each process; he can then add information such as who is responsible for the process or attachments.
    2. He can use the happy path to add a title, description and those responsible for the process to easily form the foundations of the process.
    3. Wolfgang can then use the Modeler to add details to the process using BPMN 2.0 elements.

    Wolfgang opted for a professional process management with BPMN 2.0; he will initially be in charge of the process investigation and documentation at aMIDzon so he decides to organize some training on how to use the Modeler. He and his core team decide on a BPMN 2.0 online course run by the MID Academy and found an online course for process modelers in Bpanda.

    Bpanda Prozessmanagement Preview BPM-Doku Guide

    The course teaches Wolfgang about all the different BPMN elements and the teacher tells him that he is best off starting with a small element set when rolling out his process documentation. He uses the BPM Docu Guide “3 Steps to Your BPMN Process” to get a good overview of the most important BPMN elements so that he can dive down into the world of process documentation.

    Download Guide

    Wolfgang then sets which BPMN elements he wants to start off using for process documentation in Bpanda and adds this information to the aMIDzon methods manual. He now has everything he needs to get started with the first process interview. The first process is order processing. He invites Oliver and Sophie to the meeting, as they both implement the process on a daily basis. As this will be the first process, he listens enthralled to all the information the various people have to tell and asks a lot of questions about who precisely is responsible for which process steps. At the end of the meeting, he has a pretty good picture of the process. The discussion may have been fairly lengthy, but Wolfgang is sure that things will improve as the next process interviews take place.

    Wolfgang then gets to work and uses the Happy Path in Bpanda to lay the groundwork for the order processing process. As soon as he has done this, he opens the process in the Bpanda Modeler and adds start events, end events, gateways, subprocesses and artifacts. The first version of the order processing process is now modeled and Wolfgang uses the Bpanda review feature to gather feedback from his core team, as well as Oliver and Sophie. The result: Oliver comments that a process step is missing and Sophie says that the wrong person in charge has been written at two points. Wolfgang includes this feedback and then: releases the first aMIDzon process!

    Bpanda Process Management Final Process

    Click to Zoom

    Wolfgang’s recommendation: test Bpanda 30 days for free and with no strings attached!


    Wolfgang can’t believe how easy it was for him with no previous knowledge of processes to document the first aMIDzon processes. He recommends that you try it yourself in Bpanda!

    Try our free 30 day Bpanda trial account. You can use this time to try out all Bpanda functions to their full potential. Try out our Demo model or create your own written processes, use the Happy Path or the BPMN 2.0-compliant Modeler. You can invite up to 5 other people to test the feedback process with you and then use the Jobs feature to run through the process live.

    Test Bpanda now
    Bpanda Prozessmanagement Road Finish

    Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
    Mehr erfahren

    Video laden

    Wolfgang has done it! The first processes are documented in Bpanda and there are plenty more to come. He put all the 6 w’s into practice.
    Is process management really a thing of success in aMIDzon now?

    Bpanda Prozessmanagement Road W7

    What Happens Now the First Processes Have been Mapped...

    Wow! You’ve come a long way on your introduction to process management. Let’s take a look back at everything we’ve learnt: You strategically thought about how to roll out process management and selected a reliable tool and a great team for the job. You tactically defined the process management rules for your company and operatively started mapping your process landscape and documenting the first processes. It was a huge success! But what happens next? How do you make process management part of your daily business? And how can you ensure that your process management plans stay on track and that process documentation is maintained and put into practice?

    These are all questions that Wolfgang asked himself too. He knows by now that successful introduction of process management doesn’t simply stop with documented processes. Now the process management starts and processes can also be tweaked and improved. There are many other factors that can also influence how your process management can be successful within your company and stay that way.
    Here is a handy list of all of Wolfgang’s tips and suggestions:


    Integrate process management into day-to-day work

    Make sure you keep your finger on the pulse. It’s a good idea to set up a regular meeting where you can talk through how the processes are running and what needs to be done next. In the same way that quality assurance goes hand in hand with product development, process management should also become a part of your day-to-day work life. Make sure your core team is involved in this (at least) monthly meeting and add to this team bit by bit as more people become involved in the process and use your process management software. The bigger and more interlinked your process management becomes within your company, then the more time will need to be invested by your core team; it might even be a good long-term goal to have a department or team dedicated to process management.

    Ensure acceptance of process management within the entire company

    As soon as the test phase of your process management project has come to an end and process documentation should become part and parcel of daily working life within the company, then you should take your time deciding how best to proceed strategically. It is extremely important that everyone is singing from the same hymn sheet within the company and are on board with your process management plans. This is ideally the task of the managing directors and the core team. Take any concerns from colleagues seriously and make sure they have sufficient knowledge and competency by e.g. providing them with any necessary training or showing them a video about the software used or how to map processes. Acceptance requires time, so don’t rush anything. Set realistic time frames and make sure your colleagues on board. As a general rule, growth will look after itself over time if you planned and communicated your project well. Other departments will see the progress and want a piece of the pie! If you get it right from the beginning, then colleagues will be enthusiastic and each new person who gets behind process management is another person to make it more effective.

    Always keep your process documentation up-to-date

    Make sure you always add to your documented processes to get a complete picture of how processes work within your company throughout the various departments. You should introduce validity periods for your released processes so that you can regularly keep your process documentation up-to-date. Make sure you create a new version any time changes are made to the process flows so that everyone always knows straight away and don’t wait until the changes have confused everyone. At the same time, you should also take feedback about process flows into consideration and release a temporary version if necessary. You will need to do this if something changed at short-notice or if the process is actually running a bit differently to how you thought it would.

    Bring your processes to life

    Ensure that you practice what you preach; not that your process documentation you have just created sits around unused on a company server somewhere. After all, you created it to be a positive help within the company and ensure transparency and efficiency. The more frequently people deal with the processes and get a feel for them, then the quicker they will accept them into the company. You can even use human workflows to take it that step further and bring your processes to life and run through them with the people involved in realtime. This makes collaboration in global teams (e.g. those working from home) a piece of cake. Each time you run through a process, you also glean important data and figures that you can use to continuously improvement processes (CIP).
    Find out more

    Keep your finger on the pulse about improvements to your process management software

    Your process management software is continuously being improved and extended to include new functions. It’s a good idea to subscribe to the newsletter so that you can automatically find out about the latest developments or interesting webinars that might be available. There are also user groups where you can ask any questions you may have to other like-minded users spanning varied branches. These are sometimes organized by the software company themselves so that you are always kept up-to-date about the latest product developments. There are also regular (inter)national process management events and studies where you can find out about the latest trends and real life success stories.

    Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
    Mehr erfahren

    Video laden

    You have now heard Wolfgang’s process management story. Hopefully you can also profit from his successes.

    We can’t wait to see what your path to a successful process management introduction in your company will look like. Please don’t hesitate to get in touch with us if you would like help getting started at info@bpanda.com!