You are never on your own with Bpanda
Our services make Bpanda part of your organization’s everyday work. Choose exactly the support you need right now.
How we support you
Whether you want to build knowledge, sharpen your methodology, hand off work or quickly find a solution.
Trainings
Build knowledge at your own pace
Hands-on courses, interactive workshops and personal coaching from our certified BPM coaches. Instead of generic examples, you learn with your own processes.
- Courses for a structured start
- Workshops for your team
- Coaching on your own topic
- BPMN, Bpanda and methodology
if you or your team want to learn Bpanda and process management from the ground up.
Consulting
Consulting for processes and architecture
Our consultants bring experience from real-world projects and support you where it counts: during implementation, when building your process landscape or when moving into enterprise architecture management.
- BPM consulting and implementation
- Enterprise architecture consulting
- Modeling conventions
- Rollout and change management support
if you don’t just want to know how it works, but need support putting it into practice.
EAMplicity
Have experts set up and maintain your architecture model
EAMplicity is our modular subscription service for SMEs. We create, maintain and analyze a digital model of your enterprise architecture. That way, you benefit from active enterprise architecture management without having to build up your own resources.
- Model setup and ongoing maintenance
- Billed monthly as a subscription
- Basic plan expandable with: Risk, What if?, Certification Support, Notifications
- Reports as a basis for decisions
if you want the benefits of enterprise architecture management but don’t want to build your own EA team.
Support
Help when technical issues come up
Our support team takes care of technical questions and incidents related to Bpanda. During business hours, someone will get back to you, usually faster than promised.
- Technical questions about Bpanda
- Configuration questions
- Incidents and error messages
- User management and permissions
if something isn’t working or you have a technical question.
What companies that work with Bpanda say
DATEV eG
„We use Bpanda to keep our workflows and responsibilities clear and transparent. It helps our process owners effectively design and continuously improve their business processes. We love how lightweight and intuitive it is.“
Clientis AG
“Process management is an important topic for the consulting company, Clientis; especially in this day and age when companies are confronted by challenges such as “digitalization, optimization and transparency”. Bpanda helps us to easily convey our process knowledge to customers. We are also able to collaborate together to efficiently share our expertise with our customers and establish a central process concept for customers.”
BNP Paribas Real Estate
„Bpanda is our number one process portal. We were completely bowled over by the intuitive handling and all our users gave it a big thumbs up. Using Innovator (another product from the tool family), we can use the full potential of our process documentation. Collaboration helps us to share our knowledge efficiently and concisely with our employees.“
“Our aim is to use Bpanda to make our process management more professional. Bpanda and MID GmbH have given us the perfect tool for our arsenal and the knowledge with how to use it to significantly improve quality and acceptance of process management.“
“Bpanda is a super lightweight process management tool which provides us with the support we require to provide services to our customers. We particularly like the quick and easy documentation and the new feature “Jobs”. This enables those involved in selected processes to actively implement and embrace them. We have improved our transparency and collaboration between teams and also seen an increase in productivity. Bpanda helps to free up money in the administration, allowing us to donate more money to countries with persecuted Christians.”
Always included
These services are included in every Bpanda plan and come at no extra cost to you.
Dedicated contact
Your Customer Success Manager supports you from day one and checks in with you every 6 to 8 weeks.
Technical support
When incidents or technical questions come up, our support team handles your request quickly and competently.
Regular releases
New features become available in Bpanda automatically, at no extra cost and with no update effort.
BPM user group
Twice a year, you meet with other users to share experiences and talk directly with our experts about your topics (in German).
Wiki & online help
Two reference resources: the online help for every feature in Bpanda and the wiki (coming soon) for basics, terms and methods in process and enterprise architecture management.
Webinars & downloads
We provide all our webinar recordings, white papers, posters and checklists free of charge. Webinars are held in German.
Talk to your Customer Success Manager
They know your process space, your topics and where your project stands. That puts them in the best position to judge whether training, consulting or simply a joint meeting will help you move forward.
You received their contact details during onboarding.
Don’t know Bpanda yet?
Get to know Bpanda and our services now
Susi will show you Bpanda live, listen to your situation and discuss with you which services make sense for your rollout.
Get in touchTry Bpanda free for 30 days, with demo data and up to 5 people on your team.