Frequently asked questions about Bpanda
Find answers to the most important questions about Bpanda here. Choose a topic and scroll through.Bpanda at a glance
Bpanda is web-based software for process and enterprise architecture management. You document your business processes in BPMN 2.0, put them into practice as a team and, if you like, link them to applications, systems and goals in ArchiMate®. Both in one tool instead of two separate systems.
Three things: process management and enterprise architecture are connected in one tool. There are three ways to capture a process, so not just modeling experts can contribute. And you get a dedicated contact person instead of an anonymous ticket system.
Bpanda is built for SMEs, but it is also used by large enterprises and the public sector. The minimum purchase is 10 licenses, and Bpanda scales up as far as you need.
No, that is up to you. You can use Bpanda for process management only and add the architecture elements later, whenever the need arises.
Currently, you can use AI-powered translation, which runs locally in the Chrome browser. More AI features are in development and are listed on our features page under “AI features on our roadmap”.
Yes, you can test the full version for 30 days with up to 5 people, including demo data. The trial account ends automatically, so there’s no need to cancel.
Yes, our free demo video shows Bpanda in action, without an appointment and at your own pace.
If you want to see the full range of features, choose Enterprise. This gives you access to all three videos, from process documentation to enterprise architecture. If you mainly want to document and approve processes, the Starter video is enough. The demo video page shows the chapters of each video.
Yes, your selection gives you access to all videos included in that plan. If you choose Enterprise, you can watch all three videos. With Professional, you get the Starter and Professional videos. With Starter, you only see the Starter video. To watch the others, simply fill out the form on the demo video page again.
No, each video is divided into chapters, so you can jump straight to specific topics and pause at any time.
Yes, simply fill out the form on the demo video page again to go straight back to the demo video, or save the YouTube link.
In the demo video, you see Bpanda in action with prepared examples. With the trial account, you work in the tool yourself for 30 days, with up to five people and your own processes. Many people watch the demo video first and then start the trial.
Features & Use
Yes, you model according to the BPMN 2.0 standard and have access to all notation elements. Built-in validation checks your models for compliance and flags deviations while you model.
No. with the text-based process description and the Happy Path editor, you can get started without any prior knowledge. The Guide walks process users through every workflow step by step.
Yes, in both directions. You can copy tables from Excel or websites straight into the Happy Path editor, import processes as BPMN XML and architecture elements as ArchiMate® XML. Content from Innovator is transferred via the Bpanda Innovator Connector. You can get your data back out at any time, too: as a CSV export, BPMN XML, ArchiMate® file or printed PDF including Review information and risk assessments.
No, Bpanda covers both in one tool. You document your processes, put them into practice and design your enterprise architecture based on the official ArchiMate® standard. Both worlds are linked, so you can see which applications and structures are behind each process step.
Bpanda focuses on human workflows: with Jobs, you run through processes live and in real time, with clear responsibilities and traceable documentation. Technical process automation is not part of Bpanda. If you want to go in that direction, we can connect you with suitable partners, because clean process documentation is the foundation of any automation.
Yes, we set up single sign-on for your company using common standards, and the Bpanda API lets you connect Bpanda to your existing systems. Both are available in all plans and are priced separately.
We publish new Bpanda releases at regular intervals. You will always find the latest release at the top of our releases page. As a Bpanda customer, you are also notified about every new release directly in the software.
In addition to the release notes, the Bpanda online help provides a detailed description of every feature. The online help is also linked directly in Bpanda.
Yes, for selected releases we host webinars (German only), where we present the key new features in advance and answer your questions directly. We announce the dates in good time.
If you are missing a specific feature, just talk to your personal Customer Success Manager. They will pass your request on to the development team and discuss it with them. Many improvements come directly from customer feedback.
Trial & Becoming a Customer
No, your free trial account ends automatically after 30 days. No cancellation is needed, and all data is deleted. If you want to keep your processes, export them beforehand.
Yes, no problem. Just contact Susi at info@bpanda.com and we will extend your trial account. You can test Bpanda for as long as you need to make a well-considered decision.
Yes, we have prepared demo data for you. Your trial process space already contains your first processes, Process Maps and architecture elements, so you can see Bpanda in action right away.
Up to 5 people can test Bpanda together. Since Bpanda is built for collaboration, it’s worth inviting colleagues and trying out features such as reviews, Jobs and shared process drafts together.
No, prior knowledge is not required. If you already have BPM experience, even better. If not, our trainings will get you up to speed in no time.
Yes. You receive emails on specific topics that explain different areas of Bpanda. We also provide a demo video for each plan. If you have any further questions, just get in touch via our contact form.
The demo video starts right away on the next page, so you can watch it immediately. If you have any questions afterwards, Susi from our sales team will get in touch with you.
Yes, you export your processes from your trial account and then import them into your production process space. That way, nothing you built during the 30 days is lost.
Yes, we have already migrated processes and architecture elements from a wide range of tools to Bpanda. Just contact us with your use case, and we will discuss the best approach for you individually.
Once you have decided on Bpanda and returned the signed contract, you will receive an order confirmation. Our Customer Success team will then ask for the key information for your setup and support you with a free kick-off.
Setting up your process space takes 3 business days at most. If SSO integration is added, allow up to 5 business days.
Pricing & Licenses
Bpanda starts at €14 per user per month in the Starter plan. You’ll find all prices in our pricing calculator on the pricing page.
Bpanda comes in three plans: Starter, Professional and Enterprise. Billing is per user per month, starting at 10 licenses. You’ll find all prices and volume tiers on our pricing page.
Starter covers the process management basics: modeling, documenting and living your processes as a team. Professional adds opportunity and risk analysis, reports and first architecture features. Enterprise also includes enterprise architecture management, strategy management and advanced reports. For more details, see our features page and the feature comparison on the pricing page.
Bpanda uses a named-user model: everyone who wants to view or use content needs their own license. Floating licenses are not available.
The minimum purchase is 10 licenses. After that, you can grow in fixed tiers. You can see the exact tiers in our pricing calculator.
12 months. After that, your contract renews automatically for another 12 months. The notice period is 3 months before the end of the contract.
Yes, of course. True to the principle “think big, start small”, you can add licenses at any time. Reducing your licenses is possible once the minimum term has ended.
No, only an optional connection to Microsoft Entra ID (formerly Azure AD) is billed once at purchase.
Yes, within your licensed volume, you can also add people from outside your organization.
Yes, we offer special terms for educational institutions. Just get in touch with us.
For 100 or more users, we’ll put together an individual quote tailored to your organization.
Security & IT
Your data is stored exclusively in German data centers of the IONOS Cloud. Bpanda itself is developed by MID GmbH in Nuremberg. You can find all the details in our Trust Center.
Just a browser. Bpanda is delivered as software as a service (SaaS), so no plug-ins or installations are needed.
No. Bpanda is a software-as-a-service solution. We roll out new releases automatically, so there is nothing for you to install or update.
Yes. Bpanda supports single sign-on via common standards, set up individually for your company. SSO is priced separately as an add-on module.
You manage users and licenses centrally in account management. Everyone needs a license to work in Bpanda, and only process designers and BPM managers can model. You can also assign licenses and permissions via groups from your directory service, such as Microsoft Entra ID, so it all happens automatically.
In Bpanda, you control permissions through a role-based system. From process users and modelers to process owners, everyone gets exactly the permissions that match their tasks. This ensures clear responsibilities and smooth teamwork. You can find a complete overview of all roles in the Bpanda online help.
Trainings, Consulting & EAMplicity
Bpanda trainings are suitable for all users, teams and stakeholders in a company that uses Bpanda, whether they are beginners or experienced users, from BPM managers and process designers to process users.
Our trainings are available exclusively to existing Bpanda customers. If your company isn’t using Bpanda yet, try the web-based software for collaborative process management right now. The trial account is free and ends automatically after 30 days.
You can book the course, workshop or coaching you want directly through your Customer Success Manager. Together, you’ll discuss which training best supports you and your company. If you’re not sure who your current CS Manager is, just contact our Customer Success team. One of our BPM experts will then get back to you as soon as possible.
Yes, all courses, workshops and coaching sessions can be held online on request. In-person sessions, either at our office in Nuremberg or at your company, are also possible. Just let us know.
Our workshops and coaching are best suited for this. Bring your own use case, and our BPM coaches will help you individually.
Most of our offerings don’t require any specific prior knowledge. For advanced courses or workshops, it’s helpful to know the basics already. You’ll find details in each course description.
The duration depends on the format: courses usually take 4 to 6 hours, while workshops are usually shorter and more compact. Coaching sessions can be scheduled flexibly by arrangement.
Most trainings are available in both German and English. Some materials are only available in German.
Prices vary depending on the number of participants and are calculated individually. Our Customer Success Managers will be happy to advise you personally.
If you have questions about our trainings or need help choosing the right option, your Customer Success Manager will be happy to support you personally. You can also reach us at any time via our contact form.
Our projects go through five phases: analysis, concept, implementation, enablement and change, and embedding in day-to-day work. How long each phase takes depends on your starting point and goals. We’ll clarify this together in an initial consultation.
Yes, many of our projects start from scratch, with no documented processes and no process management experience in the team. We adapt pace and methodology to your level of knowledge and build up the necessary know-how along the way.
Yes, you decide how much support you need. That can be a single project phase, targeted support with a specific question or end-to-end support for the entire initiative.
Trainings are exclusively for Bpanda customers, because you work directly in your own process space. They teach you skills you then apply yourself. Consulting, on the other hand, is tool-independent: we work with you on your specific processes and architecture. A combination often makes sense, so we’ll discuss this with you in the initial consultation.
No, our consulting is tool-independent. If you use Bpanda, though, you have an advantage: our consultants know the tool from countless projects and can bring methodology and implementation together right away.
We bill based on time and effort. After the initial consultation, you’ll receive a concrete quote that clearly sets out scope, approach and costs. The initial consultation itself is free and non-binding.
That’s up to you. We work on site at your company as well as fully remotely, and many projects combine both. Just let us know what works best for you and your team.
EAMplicity is a modular service from MID in which we create, maintain and analyze your entire enterprise architecture model for you. You get all the benefits of a digital EA model without spending your own time on modeling or tying up staff. That way, you can focus fully on your business decisions.
EAMplicity is ideal for small, mid-sized and growing companies that need transparency and control over their IT and process landscape, for example during expansion, market entry or reorganization, or when preparing for certifications and audits.
With EAMplicity, you get an always up-to-date, central and clear enterprise architecture model without any effort on your part. Weaknesses, risks and dependencies are made transparent, you can simulate changes and you meet regulatory requirements, all with fast implementation and the experience of MID’s experts.
With the EAMplicity Basic package, MID takes care of all the modeling: together with you, we capture your as-is processes and existing systems and map them graphically in the EA model. The results are available to you clearly and in real time. Regular updates and a dedicated contact person are also included. Simply book a non-binding initial consultation with our EAM experts to learn more about EAMplicity.
Yes. You can expand EAMplicity flexibly with add-on modules, depending on your needs: Risk for risk reports, What if …? for impact analyses, Certification Support for audit preparation and reports, and Notification for deadline and reminder management.
With EAMplicity, MID provides all the reports and evidence you need for certifications and frameworks such as ISO/IEC 20000, GDPR or COBIT, and helps you comply with current regulations such as the EU Cyber Resilience Act (CRA), NIS2 or CSRD, without extra effort. The model documents all workflows transparently and in an auditable way, so you can approach certification audits with confidence.
Partnership
You add an established BPM solution to your portfolio, position yourself in the growing market for process digitalization and combine consulting, methodology and software into end-to-end customer solutions. With its fast setup and focus on collaboration, Bpanda is an ideal entry point into larger digitalization programs.
For example, when implementing company-wide process management, building central process portals, preparing for ISO certifications and audits, and standardizing and digitalizing process landscapes.
With structured trainings, a free demo process space for your sales activities, presales support from our experts, marketing materials and joint campaigns, and best practices from real projects. Your Customer Success Manager and our partner management team support you along the way.
We provide a free demo process space for your sales activities. Using Bpanda operationally in your own company is not covered by this and is licensed separately. All other terms, including the commission per customer won, are set out together in the partner agreement.
Simply fill out the form on our partner page or email partner@bpanda.com. We’ll get to know each other, find the right model together, set everything out in the partner agreement and start your onboarding.
Write to us. We usually reply within one business day.